General, Marketing with Mansfield

What House Hunters International and Your Website Should Have in Common

charming flatOne of my favorite shows on TV is House Hunters International. It is one of the reasons I learned how to use the DVR settings on the cable box and one of the reasons I know how to use the Cablevision On Demand menu. Sometimes I watch the whole episode, commercials and all. Sometimes I skip the commercials. Sometimes, if the buyer or renter is particularly annoying (and oh, can they be annoying) I will skip right to the end and just watch the last five minutes of the show. This is the beauty of House Hunters International. Each segment of the show functions as its own mini-episode.

What exactly do I mean by that? Each segment has the same format.

  • Introduce the buyer or renter.
  • Tell where they are from.
  • Tell where they are looking to move.
  • How much money do they have to spend.
  • Etc.

The only thing that changes is the property. So, when I’m watching an aggravating couple who happen to have a four million dollar budget and they are looking for a charming flat in Paris, I can skip to the last segment and I will feel like I haven’t missed a thing.

The show gets it. By “it” I mean they get that people record their show. They get that someone might turn on the show in the middle of the episode or almost at the end. They plan for it. They want me, the viewer, to get up to speed asap. They don’t want me to feel left out or confused – and then, horrors, change the channel. It might seem repetitive to someone who watches the show from beginning to end but if you are watching it “live” you still have commercial breaks so it’s nice to have a little review post-commercial. House Hunters International understands that TV viewing is not like reading a book.

A website is not an online book.

What does this have to do with marketing? It has everything to do with online marketing, websites specifically. Your website is not a book. Your website does not have a beginning, a middle and an end. Your website should be like an episode of House Hunters International. It should not alienate me. It should not make me feel like a dummy because I landed on the “Services” page and not on the “Home” or “About Us” or “Our Story” page. Each page should give me enough information so that I feel like I know what’s going on without having to rewind.

Websites have words and pictures just like books. People read websites. People read books. But – people do not read websites like they read books. They do not start where you think they should start (like Home or About Us or Our Story) and go, nicely and neatly, from page to page, left to right. You should not ever think that a website has a beginning, middle or end. You should think of it as though it is an episode of House Hunters International!

Your website visitor should be able to land on any one of your “segments” (pages) and know, or feel like they know, what your story is. At the very least, they should know where you are located (including your CITY, STATE AND COUNTRY), how to get to your office, what types of services your provide and what your phone number is (AND THE AREA CODE!) Sure, you can and should have a Contact Us page but would it really be a big deal to put your address and phone number on the rest of your pages? No, it would not be a big deal and it sure would make it easier for the person in Reading, Washington to decide whether they want to continue looking at your site whey they see you are located in New York City.

Want to create a better online experience for your website visitors? Watch a couple episodes of House Hunters International…remote_control_pointed_at_a_tv_screen-1000x667

General, Marketing with Mansfield

Tatanka

buffaloFor the nomadic Native American tribes, the buffalo was more than just a source of meat. They used the hide to make clothing and tents. The horns were made into cups, toys and spoons. Hair was used for saddle pad filler, rope and ornaments. Hooves were turned into glue. Thread was made out of the sinew or tendon. Even the brain was used for tanning the hides. Nothing was wasted.

It took a great deal of effort for the hunters to be able to take down a buffalo. They were not about to do all that work and not make full use of their efforts. The same should apply to your marketing strategy.

Maximize your efforts

Take a look at your marketing efforts. You have probably spent a lot of time and money updating your social media, organizing events, mailing collateral, making brochures and keeping your website updated.

Picture each marketing activity as a…buffalo. Ask yourself, am I using all the buffalo?

For all that effort you need to make sure you are taking advantage of the alternative uses to your hard work. Concentrate on making those efforts worth your while. Consider the all alternate uses for your facebook photos. There are various ways they can be rearranged and reformatted to find new homes in print and online.

Health fairs

Trade shows, health fairs, chamber of commerce events are great places to spread business news. Incorporate pictures from your social media platforms into materials you distribute at these events. Use the pictures you take at these events to post on your online marketing outlets.

Direct mail

Direct mail marketing is a great place to re-use photos that you’ve used in your social media marketing efforts. Have a picture on instagram or facebook that has gotten a lot of attention? Use that as the front of your postcard. It is so easy to make and send postcards these days and, if the picture was popular online, you can drive people who may not be familiar with your online marketing efforts, to your online outlets by making sure to include the urls of your facebook and instagram accounts!

Action!

Media is constantly changing and a good marketing strategy works with the flow of change. Not against it. Video channels – like YouTube and Vimeo – are hugely popular all over the world. If you haven’t had time to make an actual video, you can take those same photos and turn them into a slide show – voila! – instant video. Now go upload it to your YouTube channel.

Keep that website fresh

Adding the photos to the news or photo gallery section of your website – make sure you tag those photos! This will not only be useful in getting the word out about the information you are sharing but will also show that you update your site regularly. Nobody wants to see obviously outdated pictures or info on your website. Keep it fresh!

E-mail newsletters

Pictures are worth a thousand words. Use them. They are easier on the eye and generate a lot more interest especially now that everyone is using their phones all day, every day. It’s super easy to link those photos to your website, facebook page, etc., so make sure you do it. Don’t waste ANY of that buffalo!

Just as the nomadic Native Americans turned buffalo skulls into headdresses, I am sure you can come up with even more uses for your marketing efforts. I can’t wait to see what you do with your tatanka!

General, Orthotic Prosthetic Continuing Education, Orthotics and Prosthetics State Meetings, US ISPO

2020 US ISPO Pacific Rim Conference

The 2020 US ISPO Pacific Rim Conference was held January 19-22, 2020 at the Sheraton Maui Resort on the beautiful island of Maui, Hawaii.

As part of the proceedings, US ISPO was proud to host the Hawaii movie premiere of “1500 Miles” an award-winning documentary featuring Nicole Ver Kuilen of Forrest Stump.

Red carpet scenes from the Hawaiian premiere of “1500 Miles

Below is the article “Losing limb has even higher cost: Prosthetics and orthotics conference comes to Maui” by KEHAULANI CERIZO of The Maui News.

Nicole Ver Kuilen is shown in a shot from her documentary “1500 Miles,” which made its Hawaii debut Jan. 21 in Kaanapali. Ver Kuilen, who spoke that same day during a prosthetics and orthotics conference in Kaanapali, completed a two-month, 1,500-mile triathlon from Seattle to San Diego in a limb made for walking only. Her goal through her nonprofit, Forrest Stump, is to make prosthetic technology accessible for all amputees. Forrest Stump photos

KAANAPALI — Losing a limb is one thing, but being crippled by insurance systems is quite another, according to athlete, amputee and advocate Nicole Ver Kuilen.

Ver Kuilen, 28, who’s known for completing a 1,500-mile West Coast triathlon a few years ago in an insurance-mandated prosthesis built only for walking, spoke last week in Kaanapali about the lack of access to proper prosthetic devices for the majority of people who need them.

“We’ve reached this point now where amputees are no longer disabled by their condition, but we’re disabled by the policies that are put in place,” she said.

Insurance policies say that having access to something waterproof is a “convenience item,” running is not “medically necessary” and having an ankle that bends is considered “vanity.” Even technology that’s been around for more than 20 years is considered “experimental,” Ver Kuilen said during her talk, “How Do We Expand Access to Prosthetic Technology From the 1 Percent to the 99 Percent?”

Ver Kuilen, who last year won her first paratriathlete national title, was among dozens of speakers at the 2020 U.S. ISPO Pacific Rim Conference for prosthetists and orthotists, technicians, orthopedic surgeons and other medical professionals, held Jan. 19 through Wednesday at Sheraton Maui Resort & Spa.

The award-winning short documentary on her ultratriathlon from Seattle to San Diego, “1500 Miles,” had its Hawaii premiere during the conference.

In Hawaii, lower-limb prostheses can range in price from about $9,000 to $65,000, depending on the amputation level and device design, according to Medicare estimates in a Prosthetic & Orthotic Associates of Hawaii report.

“Most private insurance will be reimbursed at a rate below that,” prosthetist and orthotist Cameron Lehrer, Oahu-based Prosthetic & Orthotic Associates of Hawaii owner, said Jan. 21 at the conference.

In fact, Hawaii is the only state where insurances do not cover microprocessor knees, which help mitigate falls for amputees, according to prosthetist Stan Patterson, another Prosthetic & Orthotic Associates of Hawaii owner.

Hawaii’s bulk of the lower-limb amputee population is those with diabetes, and the state’s incidence of diabetes is on the higher end compared with other states in the U.S., the group said. Also, Hawaii’s diabetes rates have been increasing over the last two decades.

In Hawaii hospitals, 710 amputations for various reasons were performed in 2014, according to the most recent data by the Amputee Coalition.

About 2 million people in the U.S. are currently living with limb loss and an estimated 185,000 amputations per year occur, the coalition said. This number is expected to double by 2050 due to rising diabetes and vascular disease rates.

The major causes of amputations are vascular disease (54 percent), including diabetes and peripheral arterial disease; trauma (45 percent); and cancer (less than 2 percent).

Eighteen years ago Jan. 21, Ver Kuilen, at age 10, had her leg amputated below the knee due to a rare bone cancer.

She has made it her life’s goal to expand access to prosthetic technology for all amputees and helped found Forrest Stump, a nonprofit advocacy organization with the same mission.

Ver Kuilen said during her talk that mass media has glamorized prosthetic technology, and Fortune 500 companies leverage by aligning brands with prosthetic success stories and devices. Some media reports go so far as to question whether people willingly amputate in order to gain a bionic limb.

“I mean, who here would trade any of your legs for any of the prosthetic technology you’ve seen during this conference?” she said. “There is no present technology out there today that can fully replace a human limb and it is alarming that our country is more concerned with the unfair advantage of a small amount of people than the unfair disadvantage the majority of us face on a daily basis.”

The average consumer does not realize how inaccessible and expensive prosthetic technology can be for the majority of amputees. With the exception of military individuals and Paralympic athletes, 99 percent of amputees living in the U.S. don’t get waterproof, running and other essential devices, Ver Kuilen said.

“This is not to say that the military and Paralympic athlete amputees are not deserving — they are deserving of access to prosthetic technology, but it’s the way in which our resources, our funding, our policies have been made that have perpetuated access for these select few and not granted access to the majority of amputees that are out there,” she said. “We need to focus on the real problem at hand, which is the unfair disadvantages that amputees are facing.”

* Kehaulani Cerizo can be reached at kcerizo@mauinews.com.

General, US ISPO

Hawaiian Premiere of “1500 Miles” at the US ISPO Pacific Rim Conference in Maui

2013-06-13-1FOR IMMEDIATE RELEASE
CONTACT: ELIZABETH MANSFIELD, BOARD CHAIR, US ISPO
ADMIN@USISPO.ORG, 833-487-4776 DIRECT

US ISPO to Bring Uplifting Ultratriathlon Documentary “1500 MILES” to MAUI

Join this special one-­time screening of a film that celebrates amputee athletic triumph.

LAHAINA, HAWAII, JANUARY 6, 2020 – US ISPO will be hosting the Hawaiian premiere of the award winning documentary “1500 MILES” at the Sheraton Maui Resort & Spa on January 21, 2020 at 1:30pm in the Maui Ballroom.

“1500 MILES” chronicles the accomplishments of 27-year-old amputee/ultratriathlete Nicole Ver Kuilen, in which she and a support team of three additional women completed a two-month, 1500-mile triathlon (called “Forrest Stump”) from Northern Washington to Southern California. The ultratriathlon event was undertaken to call attention to the discrimination against aspiring amputee athletes who are denied insurance coverage of appropriate prosthetic technology, allegedly to cut costs.

View the Trailer for the film at:  https://vimeo.com/236037173

  • Nicole Ver Kuilen is an amputee athlete who challenges herself to swim, bike, and run from Seattle to San Diego. She has the endurance and passion to make it to the end. The biggest question is: will her prosthesis survive the journey?

Immediately following the premiere, Nicole Ver Kuilen and Natalie Harold of Forrest Stump (http://www.forreststump.org/) will join an international panel of rehabilitation medicine experts to discuss the issue of access to care for the limb loss population.

The film is being screened in association with US ISPO (https://www.usispo.org/), the United States Member Nation Society of ISPO (https://www.ispoint.org/page/About). ISPO is a global multidisciplinary organization, of over 75 member nation societies, that promotes access to appropriate and equitable rehabilitation, mobility devices, and other assistive technology to improve the quality of life for people with reduced mobility.

Tickets can be obtained at: https://www.eventbrite.com/e/hawaiian-premiere-of-award-winning-documentary-1500-miles-tickets-88580842685?ref=estw

“I just want to run. I want to be free to move. I want to be an athlete. I want to be like everyone else.” said Nicole Ver Kuilen.  “I hope one day our society can become more compassionate and empathetic to understand the struggles people without privilege face, and use that knowledge to guide decision making. You don’t need to walk a mile in my shoes to understand; you need to open your heart to being more compassionate.”

Download images and video clips at:  http://www.forreststump.org/1500-milesFS

General, Orthotic Prosthetic Continuing Education, US ISPO

2019 ISPO World Congress in Kobe, Japan

Early morning, Kobe, Japan, October 5, 2019

17th World Congress of the International Society for Prosthetics and Orthotics (ISPO)
5 to 8 October 2019
Leipzig/ Kobe, 4 November 2019

ISPO 17th World Congress a resounding success!

The 17th World Congress of the International Society for Prosthetics and Orthotics (ISPO) was held in Kobe, Japan, from October 5 to 8, 2019. This successful international event drew more than 4,400 participants from around the world, provided a range of learning opportunities, brought together multidisciplinary experts to report their scientific innovations, and showcased global industry solutions to improve mobility and services for people who use prosthetic, orthotic, and other assistive technologies.

The ISPO World Congress 2019 in numbers

4,400 participants from 97 countries (63% Japanese participants)

154 exhibitors from 38 countries (including 35 organisations in the International Community Lounge)

5 Keynote presentations

24 Symposia

28 Instructional Courses

348 Free Papers

129 Posters

The ISPO 17th World Congress was very successful. More than 4,400 participants from 97 countries came to Kobe in Japan to learn about the innovative possibilities of rehabilitation and assistive technology. In addition to the high-caliber scientific program, ISPO also brought numerous globally active societies and aid organisations together to discuss global assistive technology needs; including the World Health Organization (WHO), the International Red Cross Committee (IRCR) and Handicap International (HI). This makes the ISPO World Congress one of the most important international platforms for mutual exchange and cooperation, which underlines the importance of this event in the industry and for society. The success of the World Congress was also due to the tremendous support by the Japanese government, the Science Council of Japan, the Hyogo prefecture, and the city of Kobe whose representatives welcomed the attendees during the Opening Ceremony.

Inspirational Keynotes
The personal life experience of David Constantine presented in the Knud Jansen Lecture masterfully interwoven with the development of the Wheelchair sector and the role ISPO over 30 years was both a riveting and emotional experience for the audience that filled the World Hall. The audience responded with a standing ovation to express their appreciation. Desmond Tong delivered the IC2A Inspirational Lecture and also took the audience on his journey as he adapted to his life as an amputee and can now have great pleasure on focusing on his family, work and leisure pursuits. It was both a very informative and an emotionally charged Opening Ceremony that set the scene for the coming days, inspiring all for the four days of the congress and beyond.

Focus on Innovation
The industry’s innovative strength was clearly demonstrated in the two fully booked exhibition halls, where 154 exhibitors from 38 countries presented state-of-the-art prostheses, orthoses and many other assistive technologies for people with physical disabilities. A major highlight was the Robotics Exhibition with high-tech solutions. Particularly outstanding projects in the prosthetics and orthotics field were honored during the congress. The Forchheimer Prize went to Lis Sjoberg, Helen Lindner and Liselotte Hermansson for their paper “Long-term results of early myoelectric prosthesis fittings: A prospective case-control study.”

The “Coapt Engineering” project by Blair Lock, Levi Hargrove and Todd Kuiken received the Brian & Joyce Blatchford Team Prize for Innovation.

Viva la Mexico
The ISPO 18th World Congress will take place from 19 to 22 April 2021 in Guadalajara, Mexico.

About the ISPO World Congress
The ISPO World Congress takes place every two years in a different country and is held on different continents to reach a variety of markets. Special attention will be given to the respective host country’s national participants and neighboring regions. Recent congresses took place in Vancouver in 2007, Leipzig in 2010, Hyderabad in 2013, Lyon in 2015 and Cape Town in 2017.
Participant profiles vary from country to country.
About ISPO International: http://www.ispoint.org

The ISPO is a multidisciplinary organization that operates worldwide and aims to improve the quality of life for persons who may benefit from the rehabilitation practice of prosthetic, orthotic, mobility and assistive technology by:
Promoting multidisciplinary practice;
Facilitating professional education to provide quality care;
Promoting research and evidence-based practice;
Facilitating innovative and appropriate technology;
Fostering international collaboration and consensus;
Facilitating knowledge exchange.

Its members include prosthetists, orthotists, orthopaedic technicians, physicians, physiotherapists, occupational therapists, orthopaedic shoemakers, nurses, and engineers. Currently ISPO is represented by more than 3,500 individual members in over 100 countries all over the world. ISPO International is committed to a world in which all people have equal opportunities to fully participate in society.

Press contact:
Karoline Nöllgen
PR Manager for Medical Trade Fairs and Conventions
Leipziger Messe GmbH
Telephone: +49 (0)341 / 678 6524
Email: k.noellgen@leipziger-messe.de
http://www.leipziger-messe.de
ISPO 2019 online http://www.ispo-congress.com
Twitter: @ISPO_int
#ISPOcongress19
#ISPOcongress21

Interested in global rehabilitation and access to assistive technology? You should join ISPO today!

Elizabeth Mansfield, US ISPO Board chair

 

Orthotic Prosthetic Continuing Education, Orthotics and Prosthetics State Meetings

2019 MWCAAOP Annual Meeting

The Midwest Chapter of the American Academy of Orthotists & Prosthetists headed back to the Grand Geneva Resort & Spa in the ever so charming town of Lake Geneva, Wisconsin, for the 2019 MWCAAOP Annual Meeting! Vari McPherson, CPO, MWCAAOP Board President, kicked off the event with a rousing welcome.

The event was held September 12-14, 2019 and provided over 14.25 continuing education credits for orthotists, prosthetists, pedorthists, technicians, as well as administrative and billing/reimbursement staff. Presenters from all over the United States lectured on a wide range of subjects – everything from critical Medicare updates to “Improved Clinical Outcomes with Consistent Successful Socket Fit via Full Weight Bearing Hydro-static Casting Techniques.”

Two and a half days of continuing education, golf, and of course, the Gunter Gehl Scholarship Award competition, made for a phenomenal event. Special thanks to Jerry Fenner of the Grand Geneva for providing exceptional customer service once again.

Abbey Senczyszyn was the winner of the 2019 Gunter Gehl Scholarship Award! MWCAAOP Board President Vari McPherson, CPO, presented Abbey with a check for $1,000.00. Congratulations Abbey!

Just some of the fantastic presenters…

Dennis Janisse, CPed
John Brinkmann, CPO, FAAOP
Jared Howell, MS, CPO, LPO, FAAOP
Steve Martin, OTR/L
Christofer Mowrer, CP
Robert Meier, CO, BOCO
Ann-Marie Rojas, MD
Brian Gustin, CP, FAAOP
Renee Lewis, BSE, CO, CPA
Don Foley
Stacie McMichel
Noel Chladek, CO
Jenny Kent, PhD
Caitlin Deom, PT, DPT
John T. Frederick, Jr., CPO/L
Dennis Smerko, CPO

Great material! Could personally relate.

presenter – john brinkmann, cpo, faaop – Using Motivational Techniques to Improve Patient Outcomes
D. Laur, co

Very pleasant and thorough.

presenter – Dennis Janisse, cped – back to pedorthic basics
E. Ventrice, CPed

Can’t wait to use system. Best thing since gel liners.

presenter – matt doering – Improved Clinical Outcomes with Consistent Successful Socket Fit via Full Weight Bearing Hydro-static Casting Techniques
M. raymond, cpo

Our 2019 MWCAAOP Exhibitors

Advanced O&P Solutions
Allard USA
Alps South
American Limb & Orthopedic Co
American Prosthetic Components
Anodyne
Becker Orthopedic
Bulldog Tools, Inc.
Cailor Fleming
Cascade Orthopedic Supply, Inc
Clinical Education Concepts
CGS Admin
College Park Industries
Diamond’s Fab, LLC
Dr. Comfort
Endolite
Fillauer
Freedom Innovations
Friddle’s Orthopedic Appliance
iFIT Prosthetics
Illinois Society Of Orthotists Prosthetists
Marathon Orthotics
OPGA
Orthomerica Products Inc.
Ossur Americas
Ottobock
PEL, LLC
Propét USA
Proteor USA
Royal Knit Inc.
Scheck & Siress
Spinal Technology, Inc.
SPS
Townsend – Thuasne USA
General, Marketing with Mansfield, Orthotic Prosthetic Continuing Education

Who’s a Winner? You’re a Winner!

Who doesn’t love a winner? Everybody loves a winner! Everybody loves to win. Winning something – and talking about it – can be a marketing bonanza. Even just making it into the qualifying rounds or final stages of a competition can get you great buzz.

Step One. Determine Eligibility.

The first step is to find some awards you are eligible to win. The Small Business Association is always a good place to start. Also, check out awards offered by your national trade and professional organizations. Your local chamber of commerce is another association that routinely gives out awards. Don’t forget to just…google!

Do you have a resident on staff? There are several awards available for O&P residents, too.

Research these organizations and others like them, but then go beyond professional and trade associations and do a little research on your vendors– big and small. Do you use Dell computers? They have a small business award. Have a business plan? The Miami Herald has the Miami Herald Business

Step Two. Plan Your Challenge.

Doing any renovations or remodeling or upgrading of computer or fabrication systems? The Cleantech Open runs the world’s largest clean technology business competition and are looking for the best clean technology ideas from around the world, according to their website.

Step Three. Toot Your Horn. Loudly.

Alright, you’ve found some awards for which you, your staff and/or your company might be eligible. Submit the application and make sure you monitor your progress. A Google Alert would be a great way to keep tabs on the contest so you know when the winners are announced. Hopefully you win but even if you’re nominated as a finalist or receive some kind of ranking you can still toot your own horn.

Step Four. Write a Release.

Submit it to trade publications. You might not even have to write it yourself. In many cases, the award organizers will actually supply the winners with a press release template for the award.

Of course you are going to put it in your email newsletter. This gives you a chance to share the award and with the people who are most interested in you and your business: your subscribers. You don’t have to be nearly as politically correct as you have to be in your press release. Make sure you link your announcement back to the original announcement or news story in which you were featured.

If there’s an image or logo that goes along with the award, use it. Whatever it is, if it has a symbol that people will recognize, make sure you put it on your letterhead, your website, your front door, your window, your service vehicles … use it.

Step Five. Link. Link. Link.

This where all that social media marketing comes in hand: Draw traffic. You need to link to the website listing the winners. Link to your announcement. Make a photo gallery of you receiving the award, of the award itself. Tweet it. Put it on your LinkedIn page; your Facebook page. Use links and use photos. People want to click and they want to look. Make sure they can do both.

Step Six. Keep Me in the Loop.

Last but not least, make sure you tell me. I am a one-stop word-of-mouth-marketing guru. I’ll tell everyone. Email me. Elizabeth@cecpo.com