Orthotic Prosthetic Continuing Education, Orthotics and Prosthetics State Meetings

2019 MWCAAOP Annual Meeting

The Midwest Chapter of the American Academy of Orthotists & Prosthetists headed back to the Grand Geneva Resort & Spa in the ever so charming town of Lake Geneva, Wisconsin, for the 2019 MWCAAOP Annual Meeting! Vari McPherson, CPO, MWCAAOP Board President, kicked off the event with a rousing welcome.

The event was held September 12-14, 2019 and provided over 14.25 continuing education credits for orthotists, prosthetists, pedorthists, technicians, as well as administrative and billing/reimbursement staff. Presenters from all over the United States lectured on a wide range of subjects – everything from critical Medicare updates to “Improved Clinical Outcomes with Consistent Successful Socket Fit via Full Weight Bearing Hydro-static Casting Techniques.”

Two and a half days of continuing education, golf, and of course, the Gunter Gehl Scholarship Award competition, made for a phenomenal event. Special thanks to Jerry Fenner of the Grand Geneva for providing exceptional customer service once again.

Abbey Senczyszyn was the winner of the 2019 Gunter Gehl Scholarship Award! MWCAAOP Board President Vari McPherson, CPO, presented Abbey with a check for $1,000.00. Congratulations Abbey!

Just some of the fantastic presenters…

Dennis Janisse, CPed
John Brinkmann, CPO, FAAOP
Jared Howell, MS, CPO, LPO, FAAOP
Steve Martin, OTR/L
Christofer Mowrer, CP
Robert Meier, CO, BOCO
Ann-Marie Rojas, MD
Brian Gustin, CP, FAAOP
Renee Lewis, BSE, CO, CPA
Don Foley
Stacie McMichel
Noel Chladek, CO
Jenny Kent, PhD
Caitlin Deom, PT, DPT
John T. Frederick, Jr., CPO/L
Dennis Smerko, CPO

Great material! Could personally relate.

presenter – john brinkmann, cpo, faaop – Using Motivational Techniques to Improve Patient Outcomes
D. Laur, co

Very pleasant and thorough.

presenter – Dennis Janisse, cped – back to pedorthic basics
E. Ventrice, CPed

Can’t wait to use system. Best thing since gel liners.

presenter – matt doering – Improved Clinical Outcomes with Consistent Successful Socket Fit via Full Weight Bearing Hydro-static Casting Techniques
M. raymond, cpo

Our 2019 MWCAAOP Exhibitors

Advanced O&P Solutions
Allard USA
Alps South
American Limb & Orthopedic Co
American Prosthetic Components
Anodyne
Becker Orthopedic
Bulldog Tools, Inc.
Cailor Fleming
Cascade Orthopedic Supply, Inc
Clinical Education Concepts
CGS Admin
College Park Industries
Diamond’s Fab, LLC
Dr. Comfort
Endolite
Fillauer
Freedom Innovations
Friddle’s Orthopedic Appliance
iFIT Prosthetics
Illinois Society Of Orthotists Prosthetists
Marathon Orthotics
OPGA
Orthomerica Products Inc.
Ossur Americas
Ottobock
PEL, LLC
Propét USA
Proteor USA
Royal Knit Inc.
Scheck & Siress
Spinal Technology, Inc.
SPS
Townsend – Thuasne USA
General, Marketing with Mansfield

What Email Newsletter Marketers Know That You Don’t!

I have a collection of “oops” emails that I keep in a folder in my inbox. I would like to share some with you. “Oops – Corrected Date/Time Inside: Best Practices for Content Marketing Webinars” is one. I received it from Chief Marketer, a content marketing company in Connecticut. “We forgot something…” from Magazines.com, a company that believe it or not, sells magazines. “Oops! There’s been a slight mistake” from Thrifty Car Rental. “Oops!” from IKEA. “Oops! 5-Star Cupcakes We Couldn’t Wait to Share” from Betty Crocker. There a lot more, most with some type of “oops” or “apologies” in the subject line.

Mistake? Or No Mistake?

I do not know what you think, but I think that IKEA, Thrifty Car Rental and Betty Crocker have pretty sophisticated marketing departments and consultants. Of course, the people who work there are just that, people, and we all know that humans make mistakes. What if I told you that not all of those “oops” emails were mistakes – would you be surprised?

According to MediaPost, email recipients click on these emails because they are either curious or genuinely interested in figuring out whether the sender’s mistake is going to have an effect on them.

I think it is pretty obvious that a “Best New Cupcake Recipes” email might not appeal to everyone but that an “Oops! 5-Star Cupcakes We Couldn’t Wait to Share” might garner a higher open rate. Either you opened it the first time and are curious what you might have missed the first time, or you saw it, ignored it and are now curious about the mistake Betty made.

I hope you do not think that I am encouraging you to send out digital correspondence with mistakes on purpose. I am not. I hope you do not think that I am advising you to send out these emails if you made a stupid mistake that everyone can clearly see was a mistake. Take the date for example. One of my pet peeves about email newsletter programs is that even though they love to have a date section, one which often stands alone, the section does not update automatically. It seems to me that should be an easy programming fix. Even Microsoft Word knows how to fill in the current date once you start typing. Anyway, my point is that sending out an email newsletter with a November date in the middle of March is clearly a mistake. Especially if everything else in the email is timely. If that happens, you do not waste an “oops.” You just move on. Address it if you want to in the next issue but do not waste people’s time sending them an email over a spelling error.

Reason for sending?

What does constitute a reason for sending an “oops” email? Something that has the potential to have a negative impact on the recipient:

  • Broken link – this is a big deal.
  • Day or date of an event mistake – definitely send one.
  • Venue mistake – of course.
  • Incorrect directions – absolutely.
  • Sent the email to the wrong list – HURRY!

So you made a legitimate, oops-worthy mistake. Do not fret. The silver lining is that your apology email will probably outperform your original email. Just do not be that little boy that cried “Oops!”

Reference:

McDonald L. MediaPost. 2011. Available at www.mediapost.com/publications/article/141444/fake-oops-emails-stop-it-already.html

General, Marketing with Mansfield, Orthotic Prosthetic Continuing Education

Who’s a Winner? You’re a Winner!

Who doesn’t love a winner? Everybody loves a winner! Everybody loves to win. Winning something – and talking about it – can be a marketing bonanza. Even just making it into the qualifying rounds or final stages of a competition can get you great buzz.

Step One. Determine Eligibility.

The first step is to find some awards you are eligible to win. The Small Business Association is always a good place to start. Also, check out awards offered by your national trade and professional organizations. Your local chamber of commerce is another association that routinely gives out awards. Don’t forget to just…google!

Do you have a resident on staff? There are several awards available for O&P residents, too.

Research these organizations and others like them, but then go beyond professional and trade associations and do a little research on your vendors– big and small. Do you use Dell computers? They have a small business award. Have a business plan? The Miami Herald has the Miami Herald Business

Step Two. Plan Your Challenge.

Doing any renovations or remodeling or upgrading of computer or fabrication systems? The Cleantech Open runs the world’s largest clean technology business competition and are looking for the best clean technology ideas from around the world, according to their website.

Step Three. Toot Your Horn. Loudly.

Alright, you’ve found some awards for which you, your staff and/or your company might be eligible. Submit the application and make sure you monitor your progress. A Google Alert would be a great way to keep tabs on the contest so you know when the winners are announced. Hopefully you win but even if you’re nominated as a finalist or receive some kind of ranking you can still toot your own horn.

Step Four. Write a Release.

Submit it to trade publications. You might not even have to write it yourself. In many cases, the award organizers will actually supply the winners with a press release template for the award.

Of course you are going to put it in your email newsletter. This gives you a chance to share the award and with the people who are most interested in you and your business: your subscribers. You don’t have to be nearly as politically correct as you have to be in your press release. Make sure you link your announcement back to the original announcement or news story in which you were featured.

If there’s an image or logo that goes along with the award, use it. Whatever it is, if it has a symbol that people will recognize, make sure you put it on your letterhead, your website, your front door, your window, your service vehicles … use it.

Step Five. Link. Link. Link.

This where all that social media marketing comes in hand: Draw traffic. You need to link to the website listing the winners. Link to your announcement. Make a photo gallery of you receiving the award, of the award itself. Tweet it. Put it on your LinkedIn page; your Facebook page. Use links and use photos. People want to click and they want to look. Make sure they can do both.

Step Six. Keep Me in the Loop.

Last but not least, make sure you tell me. I am a one-stop word-of-mouth-marketing guru. I’ll tell everyone. Email me. Elizabeth@cecpo.com

General, Orthotic Prosthetic Continuing Education, Orthotics and Prosthetics State Meetings

2019 KOPA Annual Meeting – Hyatt Regency, Lexington, Kentucky

After two very successful years at the Indiana Wesleyan University Conference Centers – 2018 Louisville and 2017 Lexington – the Kentucky O&P Association switched it up and headed over to the Hyatt Regency Lexington. The meeting was held June 13-14, 2019. A great time was had by all!

8.5 credits available. Exhibit Hall Kick Off Reception Thursday night. All day sessions on Friday.

NEW FOR 2019!
6:00pm-8:00pm Welcome Reception in the ​Exhibitor Hall with Exhibitors!

Friday, June 14, 2019 – 7.5 credits

7:30am-8:00am Registration and Continental Breakfast
8:00am Welcome, Andrew Domb, CPO/L, KOPA President
8:00am-9:30am General Sessions – Medicare Success Through Education, Ashley DeCoteau, CGS, Jurisdiction B
9:30am-10:00am ​ Functional Solutions for Partial Hand Amputations, Hannah Smith, Naked Prosthetics

10:00am-10:30am AM Coffee Break with Exhibitors

10:30am-12:00pm General Sessions – Creating Meaningful Lower Limb Prosthetic Outcomes: Preliminary Findings of a 12-Month Pilot, Brian Gustin, CP, Forensic Prosthetic & Orthotic Consulting Services
10:30am-12:00pm Tech Talk – Fabrication Troubleshooting, Daniel Hickey, Bulldog Tools
10:30am-12:00pm Practice Management – Preparing Your Practice for Sale, Don Hardin

12:00pm-1:00pm Lunch with Exhibitors
Breakouts Sessions
1:00pm-2:30pm CAD/CAM Technology for Lower Limb Orthotics, Ray Speelman, CP, COF, WillowWood
1:00pm-2:30pm Lower Limb Prosthetics – Bionic Technology by Ossur!, Wayne Fichtel, CP, Ossur

2:30pm-3:00pm PM Snack Break with Exhibitors
Exhibitor Tear Down at 3:00pm

Breakout Sessions
3:00pm-5:00pm All Carbon AFOs are NOT Created Equal andThe Next Generation of Carbon AFOs, Noel Chladek, CO
3:00pm-5:00pm (continued) Lower Limb Prosthetics – Bionic Technology by Ossur!, Wayne Fichtel, CP


KOPA 2019 Meeting Newsletters

REMINDER – NO Fall KOPA Meeting. Get your credits this week.

All Carbon AFOs are NOT Created Equal…The NEXT Gen is HERE!

Denied! Common Documentation Errors You NEED to Know.

Preparing Your O&P Practice for Sale – next Friday in Lexington.

Will we see you in Lexington?

Exhibits only? Admin? New Registration Options at KOPA this year. Check it out!

June 14th- Medicare will be in Lexington, will you?

REMINDER – Hyatt Lexington Room Block Closes tonight at midnight! Book your room today.

General, Orthotic Prosthetic Continuing Education, Orthotics and Prosthetics State Meetings

2019 NYSAAOP – Citizens Preparedness at the Rivers Casino & Spa

The New York State Chapter of the American Academy of Orthotists & Prosthetists ( www.nysaaop.org) held their Annual Meeting and Scientific Sessions, May 15-17, 2019 at the Rivers Casino and Spa in Schenectady, NY.

25.5 continuing education credits were available as compared to 18.5 for 2018 and attendance was up 12%. As always, the very popular Exhibitor Theatre was held right after lunch on Thursday’s General Sessions.

One of the highlights of the meeting was the Citizens Preparedness presentation by Tech Sergeant, Matt Kassel, Army National Guard, NY Citizens Preparedness Corps and Staff Sergeant, Fernando Aguilar, Army National Guard, NY Citizens Preparedness Corp. This is a one of a kind presentation done by the New York State Army National Guard (we know because we researched whether we could have similar presentations done at other state O&P meetings.)

The meeting began at 8:00am on Wednesday, May 15th and concluded at 1:00pm on Friday, May 17th. Pedorthics, prosthetics, orthotics, practice management, billing, reimbursement and more!

Content Comments

  • Great job!
  • Excellent!
  • Thorough Presentation
  • Very informative. Looking to move our practice in this direction.
  • Very informative presentation
  • Great job – kept my interest!
  • 2nd lecture attended of presenter in the past 2 years. Provided consistent, relevant, and new information.  Kept my attention.
  • Knowledgeable, timely presentation on one of the most important topics in O&P today.
  • Bring him back!
  • He was a great speaker, very clear and knowledgeable.
  • Eye opening for Parkinson’s patients.
  • Nice presentation. Well done.
  • Interesting predictions of our future.
  • Well done! Valuable information and helpful to see success in a clinical setting.
  • Very knowledgeable / creative. Great examples.  Effective videos.
  • Really enjoyed the innovative fitting approaches and technology.
  • Before it even started I knew it would be the best part of the whole 3 days!
  • Excellent material and presentation.
  • For somebody in wound care this is perfect

The NYSAAOP will reconvene on Wednesday, May 11, 2020-Friday, May 13, 2020 at the Rivers Casino Resort and Spa. For more information, check out the chapter page at www.nysaaop.org

Exhibitor Comments

  • Excellent job! 1st night cocktail reception the best.  May not need 2nd night reception – not much traffic.
  • Very well organized, structured and laid out for both clinicians and suppliers. Enjoyed the professional shared meeting.  One of the best this year.
  • We appreciate all that you do to make these conferences work. It’s not an easy job but thank you for making it seem so.
  • Divide passbook into an “O” and “P” section – one for each product area focus.
  • Nice job CEC!
General

Process Manager Wanted

now hiring

We are looking for an organized, process oriented, grammar enthusiast.  An independent thinker who takes pride in their work will excel in this position.  We need someone who dots every ‘I’, crosses every ‘t’, and notices when other people do not.  Strong customer service skills are a must.  Successful managers and sales people will get a close look.

Our new position is ideal for anyone with a vested interest in a non-traditional office.  You will be able to work wherever you can pick up the internet.  Your desk can be at home, on a sailboat, or in Tahiti – just so long as your work gets done.

simple_desk

We have an immediate need for someone to help us streamline our business processes.  This position has two aspects: a salary component and a commission component.

This position is a chance for you to be part of something, much more than a cog in a machine.  It’s also a chance to make some money.  Your income will grow as we do.  You can be a 1099 or W2 employee, whatever makes the most sense.

Interested?  Please attach your resume to an email and send it to resume@cecpo.com.  Include your salary requirements and dream desk location in the body and “Process Manager” in the subject line.

General, Orthotic Prosthetic Continuing Education, Orthotics and Prosthetics State Meetings

2019 TAOP Meeting -A New Beginning

TAOP 2019 - Exhibit Hall

The Texas Association of Orthotists & Prosthetists held their annual meeting at the Hilton San Antonio Hill Country, April 10th through the 13th, 2019.  There were about 100 attendees and over forty exhibitors.  The majority of practitioners were CP’s, CO’s, and CPO’s, and came from as far away as Florida.

The big story to come out of the meeting was the 50-1 vote to combine the TAOP and the TCAAOP.  Letter from the Presidents of both boards.  The new organization will be called the Texas Society of Orthotic and Prosthetic Professionals (TSOPP).  The Texas Chapter of the American Academy of Orthotists will vote in August to finalize the merger.

“The merger has a lot of forward momentum and will be great for orthotic and prosthetic practitioners in Texas, ” said Elizabeth Mansfield, TAOP Administrative Secretary.  “I can’t wait, I’m so excited.”

The content at this year’s conference was as well received as the results of the business meeting.  “We really had outstanding presentations this year, ” said Chad Wallace, TAOP President, “Alicia White, PT was our keynote speaker and she really did an outstanding job.”

Some quotes from the course evaluations:

  • “Very good presentation. Speaker was very knowledgeable regarding the topic presented.  Need more presentations like this.”
  • “Good informative presentation. More presentations of this quality the better.”
  • “This type of presentation is more appropriate than a manufacturer’s “sales” presentation.”
  • “Great introduction – would like to see a follow-up presentation in 2-3 years!!”
  • “Great stuff!!  More like this!”

The top presenters were:

  • Angie Cooper – Medicare Updates:  99.28% Evaluation Score
  • Dennis Janisse, CPed – Common Foot Problems – 98.55% Evaluation Score
  • Alicia White, PT – Improving Professional Relationships – 98.43% Evaluation Score

The exhibitors had a lot of good things to say about the event:

  • “Great show. This meeting is better than quite a few others I attend.”
  • “Nice job on the event, looking forward to the next one!”
  • “Perfect as usual.”
  • “Excellent food! Love the passbook.”

The food at the Hilton San Antonio Hill Country was outstanding and deserves mention.  Check out the deserts…

TAOP 2019 - Dessert Table

In all likelihood this was the final TAOP meeting.  But next year will be the first TSOPP meeting.  One chapter ends and another begins.  The combined knowledge, resources, and personalities of both the TAOP and the TCAAOP should make for a memorable conference.  See you next year, we are looking forward to it.