General, Marketing with Mansfield

Marketing Golden Oldie – Create a Top Ten List (or Four, Five, Seven…)

Here’s a top 7 list for O&P marketers.

7. Create information that educates. People enjoy doing business with those they know, like and trust. Create a top ten list such as topten that you can distribute to patients and referral sources alike. Sharing information that educates, and doesn’t just try to sell, establishes trust and credibility.

6. Ask for feedback. Everyone loves to share opinions. What they don’t like is to fill out boring, cookie-cutter forms. Make the form (paper or online) fun and easy. Don’t ask stupid or leading questions. Get creative. Then “talk” about any changes you made based on the feedback. Changed your hours? Let everyone know that it’s a result of the feedback. Open on Saturday mornings now? Let everyone know! Offering a different line of prosthetic socks or types of skin cleaner – let everyone know.

5. Record a podcast. Who doesn’t have a smart phone or access to a computer? Recording a podcast of FAQs (“Ten Things You Didn’t Know About Wearing a Scoliosis Brace”) and submitting it to iTunes puts you in front of the millions and millions of iTunes podcast subscribers.

4. See #7 but change it to YouTube. My mom is having trouble with carpal tunnel syndrome. She just watched a bunch of Bob and Brad videos on YouTube. Bob and Brad are “the most famous PTs on the internet.” Bob and Brad get it. They know people watch YouTube to learn….and who better to teach people about O&P than YOU! (They’ve got over 1.5 million subscribers, just fyi.)

3. Hold a contest. The prospect of winning anything is alluring. Do you need a name for a new product or service? Ask your target markets to come up with a name for the product and then pick the winner. Are you launching a new Web site? Tell your target markets that you will donate a can of food to the local food bank for every unique hit your Web site gets in its first month. Not only will you engage your target market to participate, you’ll be doing something newsworthy.

2. Got jobs? High schools, colleges and vocational tech schools all have career fairs. Put together a visually stimulating display of orthoses and prostheses and participate in a career fair as an unique way to market your company.Some manufacturers or sales reps might be able to provide you with an interactive upper-limb prosthesis display that people can actually use. Having students connect with O&P technology at a local level creates buzz.

1. Create a speakers’ bureau…starring YOU. With all the advancements in technology and the current media fascination with anything related to O&P, knowledgeable speakers are in demand. Offering to speak at non-O&P (think physical therapy, occupational therapy, rehab-adjacent, Rotary, churches, etc., etc.,) meetings, events and conferences can give a big boost to your marketing efforts.

General, Orthotic Prosthetic Continuing Education, US ISPO

2019 ISPO World Congress in Kobe, Japan

Early morning, Kobe, Japan, October 5, 2019

17th World Congress of the International Society for Prosthetics and Orthotics (ISPO)
5 to 8 October 2019
Leipzig/ Kobe, 4 November 2019

ISPO 17th World Congress a resounding success!

The 17th World Congress of the International Society for Prosthetics and Orthotics (ISPO) was held in Kobe, Japan, from October 5 to 8, 2019. This successful international event drew more than 4,400 participants from around the world, provided a range of learning opportunities, brought together multidisciplinary experts to report their scientific innovations, and showcased global industry solutions to improve mobility and services for people who use prosthetic, orthotic, and other assistive technologies.

The ISPO World Congress 2019 in numbers

4,400 participants from 97 countries (63% Japanese participants)

154 exhibitors from 38 countries (including 35 organisations in the International Community Lounge)

5 Keynote presentations

24 Symposia

28 Instructional Courses

348 Free Papers

129 Posters

The ISPO 17th World Congress was very successful. More than 4,400 participants from 97 countries came to Kobe in Japan to learn about the innovative possibilities of rehabilitation and assistive technology. In addition to the high-caliber scientific program, ISPO also brought numerous globally active societies and aid organisations together to discuss global assistive technology needs; including the World Health Organization (WHO), the International Red Cross Committee (IRCR) and Handicap International (HI). This makes the ISPO World Congress one of the most important international platforms for mutual exchange and cooperation, which underlines the importance of this event in the industry and for society. The success of the World Congress was also due to the tremendous support by the Japanese government, the Science Council of Japan, the Hyogo prefecture, and the city of Kobe whose representatives welcomed the attendees during the Opening Ceremony.

Inspirational Keynotes
The personal life experience of David Constantine presented in the Knud Jansen Lecture masterfully interwoven with the development of the Wheelchair sector and the role ISPO over 30 years was both a riveting and emotional experience for the audience that filled the World Hall. The audience responded with a standing ovation to express their appreciation. Desmond Tong delivered the IC2A Inspirational Lecture and also took the audience on his journey as he adapted to his life as an amputee and can now have great pleasure on focusing on his family, work and leisure pursuits. It was both a very informative and an emotionally charged Opening Ceremony that set the scene for the coming days, inspiring all for the four days of the congress and beyond.

Focus on Innovation
The industry’s innovative strength was clearly demonstrated in the two fully booked exhibition halls, where 154 exhibitors from 38 countries presented state-of-the-art prostheses, orthoses and many other assistive technologies for people with physical disabilities. A major highlight was the Robotics Exhibition with high-tech solutions. Particularly outstanding projects in the prosthetics and orthotics field were honored during the congress. The Forchheimer Prize went to Lis Sjoberg, Helen Lindner and Liselotte Hermansson for their paper “Long-term results of early myoelectric prosthesis fittings: A prospective case-control study.”

The “Coapt Engineering” project by Blair Lock, Levi Hargrove and Todd Kuiken received the Brian & Joyce Blatchford Team Prize for Innovation.

Viva la Mexico
The ISPO 18th World Congress will take place from 19 to 22 April 2021 in Guadalajara, Mexico.

About the ISPO World Congress
The ISPO World Congress takes place every two years in a different country and is held on different continents to reach a variety of markets. Special attention will be given to the respective host country’s national participants and neighboring regions. Recent congresses took place in Vancouver in 2007, Leipzig in 2010, Hyderabad in 2013, Lyon in 2015 and Cape Town in 2017.
Participant profiles vary from country to country.
About ISPO International: http://www.ispoint.org

The ISPO is a multidisciplinary organization that operates worldwide and aims to improve the quality of life for persons who may benefit from the rehabilitation practice of prosthetic, orthotic, mobility and assistive technology by:
Promoting multidisciplinary practice;
Facilitating professional education to provide quality care;
Promoting research and evidence-based practice;
Facilitating innovative and appropriate technology;
Fostering international collaboration and consensus;
Facilitating knowledge exchange.

Its members include prosthetists, orthotists, orthopaedic technicians, physicians, physiotherapists, occupational therapists, orthopaedic shoemakers, nurses, and engineers. Currently ISPO is represented by more than 3,500 individual members in over 100 countries all over the world. ISPO International is committed to a world in which all people have equal opportunities to fully participate in society.

Press contact:
Karoline Nöllgen
PR Manager for Medical Trade Fairs and Conventions
Leipziger Messe GmbH
Telephone: +49 (0)341 / 678 6524
Email: k.noellgen@leipziger-messe.de
http://www.leipziger-messe.de
ISPO 2019 online http://www.ispo-congress.com
Twitter: @ISPO_int
#ISPOcongress19
#ISPOcongress21

Interested in global rehabilitation and access to assistive technology? You should join ISPO today!

Elizabeth Mansfield, US ISPO Board chair

 

General, Orthotic Prosthetic Continuing Education, Orthotics and Prosthetics State Meetings

NEAAOP Continuing Education Conference

Brad Davis, CPA, CTP Fabricates a Prosthetic Socket

The New England Chapter of the American Academy of Orthotists & Prosthetists (NEAAOP) held its annual continuing education conference from October 23 – 25 2019 in Woburn, MA at the Hilton Boston Hotel.

One of the NEAAOP meeting highlights was the off-site Tech program. The course was held at FDR Prosthetics & Orthotics, the practice of NEAAOP President, Paul Harney, CO. Technicians were afforded real time lab experience with Brad Davis, CPA, CTP, the lab manager of Coyote Prosthetics & Orthotics. Coyote is a patient care facility and manufacturer based out of Boise, Idaho.

“The off-site program was a great opportunity for prosthetic technicians to participate in a meeting they normally wouldn’t attend, ” said Jennifer Fayter, Sales Director for Coyote. “The attendees were able to share experiences and learn techniques from other technicians. It was a lot of fun and the program was really well received.”

The curriculum focused on prosthetic socket fabrication using Coyote Composite, a basalt fiber woven into a proprietary braid. Seventeen attendees participated in the course. The technicians received real-time lab experience and got to “lay up” a socket using a unique product.

“Techs need to get their hands dirty, ” Fayter commented. “A proper lab is so much better than a conference center for this kind of instruction. Big thank you to Paul Harney for opening his facility to us and for organizing a great event!”For more information about Coyote Composite contact Sales Director Jennifer Fayter (Jennifer.Fayter@coyoteprosthetics.com) or call (208)429-0026 .

For a comprehensive list of orthotic and prosthetic meetings and conferences please visit the CEC Events page: http://cecpo.com/events .

General, Marketing with Mansfield

Now’s the Time to “GPS” Your Marketing for a Successful Year

Happy almost-end-of-the-year! What will your marketing resolutions be for 2020? The end of the year is always a good time to reflect on the results of your marketing plan and to consider what changes you might want to make for the upcoming year. They key word is “plan.” Think of it like GPS directions for your marketing. When you need to get somewhere, GPS knows where you are but you have to tell it where you want to go and then it gives you options on how to get there.

Know your final destination

I am willing to bet that when it comes to a marketing plan a lot of people don’t start with the final destination, where they want to be by December, in mind. Instead they start heading off “down the road” – destination to be determined.

Awhile back I spent a weekend at Frequent Traveler University. It’s a convention for people who not only like to travel but they also like learning about how miles and points can enhance their travel experience. It was perfect timing because all my travel and loyalty calculators reset to zero at the end of the year (jut the calculators, not the accumulated points or miles.) This is important because in order for me to achieve my travel-related goals for 2020 and beyond, I need to know by the end of the year how to structure my 2020 travel plan.

For example, if my goal is to acquire a Southwest Airlines Companion pass in 2020 so that I can bring a companion along for free in 2020, then I need to determine what strategy I will use to acquire the required number of Rapid Rewards points in order to receive the pass. The final destination would be 125,000 QUALIFYING points.

Know your starting point

I know what I am starting with in January 2020. That would be zero points. Remember those point calculators reset on December 31st. You might think that there is only one route to get there – not true. The final destination would be 125,000 QUALIFYING points OR 100 QUALIFYING one-way flights . In reality, there are a plethora of routes that will get me to my final destination. Route 1 is flying. Route 2 is a mixture of flying and shopping. Route 3 includes getting a Southwest credit card (with sign up bonuses) and those are just 3 routes. Some might take me all year to get there. Some might take me a matter of months. Some might be cost prohibitive and some will be relatively inexpensive.

Important NOTE – not all Rapid Rewards points are qualifying points and not all flights are qualifying flights.

The two things I know for sure are – where I am right now and where I want to end up. What I also know is that I would really like that pass sooner rather than later and I don’t want to waste money or time getting it.

Know your route options

Back to O&P marketing…if you know that you have 270 newsletter subscribers as of today but that you want 2,499 subscribers by the end of 2020 which route are you going to take? Just like getting the Companion Pass, there are a lot of different routes with different time frames and different costs. I have clear goals. Get the points to get the pass so that my companion can fly for free so that I can save a lot of money. I know most of my travel schedule for 2020 right now so I can actually calculate how much money I will be able to save depending on when I acquire the pass. That is very helpful in determining my route.

In our newsletter subscriber example, we have a clear goal of acquiring 2,229 new subscribers. We want to make sure that all of our new subscribers are people who are relevant to the success of our business and not just “route detours” for the sake of pumping up our numbers.

What’s your marketing GPS route for 2020?

Orthotic Prosthetic Continuing Education, Orthotics and Prosthetics State Meetings

2019 MWCAAOP Annual Meeting

The Midwest Chapter of the American Academy of Orthotists & Prosthetists headed back to the Grand Geneva Resort & Spa in the ever so charming town of Lake Geneva, Wisconsin, for the 2019 MWCAAOP Annual Meeting! Vari McPherson, CPO, MWCAAOP Board President, kicked off the event with a rousing welcome.

The event was held September 12-14, 2019 and provided over 14.25 continuing education credits for orthotists, prosthetists, pedorthists, technicians, as well as administrative and billing/reimbursement staff. Presenters from all over the United States lectured on a wide range of subjects – everything from critical Medicare updates to “Improved Clinical Outcomes with Consistent Successful Socket Fit via Full Weight Bearing Hydro-static Casting Techniques.”

Two and a half days of continuing education, golf, and of course, the Gunter Gehl Scholarship Award competition, made for a phenomenal event. Special thanks to Jerry Fenner of the Grand Geneva for providing exceptional customer service once again.

Abbey Senczyszyn was the winner of the 2019 Gunter Gehl Scholarship Award! MWCAAOP Board President Vari McPherson, CPO, presented Abbey with a check for $1,000.00. Congratulations Abbey!

Just some of the fantastic presenters…

Dennis Janisse, CPed
John Brinkmann, CPO, FAAOP
Jared Howell, MS, CPO, LPO, FAAOP
Steve Martin, OTR/L
Christofer Mowrer, CP
Robert Meier, CO, BOCO
Ann-Marie Rojas, MD
Brian Gustin, CP, FAAOP
Renee Lewis, BSE, CO, CPA
Don Foley
Stacie McMichel
Noel Chladek, CO
Jenny Kent, PhD
Caitlin Deom, PT, DPT
John T. Frederick, Jr., CPO/L
Dennis Smerko, CPO

Great material! Could personally relate.

presenter – john brinkmann, cpo, faaop – Using Motivational Techniques to Improve Patient Outcomes
D. Laur, co

Very pleasant and thorough.

presenter – Dennis Janisse, cped – back to pedorthic basics
E. Ventrice, CPed

Can’t wait to use system. Best thing since gel liners.

presenter – matt doering – Improved Clinical Outcomes with Consistent Successful Socket Fit via Full Weight Bearing Hydro-static Casting Techniques
M. raymond, cpo

Our 2019 MWCAAOP Exhibitors

Advanced O&P Solutions
Allard USA
Alps South
American Limb & Orthopedic Co
American Prosthetic Components
Anodyne
Becker Orthopedic
Bulldog Tools, Inc.
Cailor Fleming
Cascade Orthopedic Supply, Inc
Clinical Education Concepts
CGS Admin
College Park Industries
Diamond’s Fab, LLC
Dr. Comfort
Endolite
Fillauer
Freedom Innovations
Friddle’s Orthopedic Appliance
iFIT Prosthetics
Illinois Society Of Orthotists Prosthetists
Marathon Orthotics
OPGA
Orthomerica Products Inc.
Ossur Americas
Ottobock
PEL, LLC
Propét USA
Proteor USA
Royal Knit Inc.
Scheck & Siress
Spinal Technology, Inc.
SPS
Townsend – Thuasne USA
General

American Orthotic & Prosthetic Association (AOPA) Annual National Assembly

The San Diego Convention Center hosted the American Orthotic & Prosthetic Association’s National Assembly from September 25 through September 28. The convention center did a fantastic job simultaneously accommodating both the O&P conference and TwitchCon 2019.

You would have been in the minority if you had a working knowledge of both Twitch and O&P.

“It’s really great Twitch is here! What a fun and fascinating experience to share this convention center with all these ‘Twitchers’.” Ed McKenna, owner of Horizon Prosthetics in Colorado said. “I had no idea what Twitch was before I got here and I’m still not really sure how they do everything they do, but it looks like everyone is having a great time.”

AOPA hosted the O&P Leadership Event at Pirch Beach, directly behind right-center field at Petco Park. Board members and executive staff from the ABC, USISPO, BOC, NAAOP, and AOPA, the Amputee Coalition and AAOP enjoyed an amazing view of Max Muncy hitting his first career grand slam which helped the Dodgers clinch home-field advantage throughout the National League playoffs. Thank you AOPA – really a great night!

Great view of an exciting game!

“This was a great event hosted by AOPA. I was honored to be included!” Elizabeth Mansfield, USISPO Chair said. “It was so nice to be outside with all these fun people after a day of meeting rooms and PowerPoints. We were right on the field and…on the JumboTron!”

Congratulations to Erin McGraw and Charles Noble (Elizabeth’s cousin!!), both from the University of Pittsburgh Prosthetics & Orthotics program for their award winning poster presentations.  Here they are pictured below with the AOPA President, Jim Weber.

Erin McGraw, Jim Weber and Charles Noble

The 2019 American Orthotic & Prosthetic Association’s National Assembly was well run and well attended. The exhibit hall, presentations, events, and hotel accommodations were all exceptional and the weather was glorious.

General, Marketing with Mansfield

What Email Newsletter Marketers Know That You Don’t!

I have a collection of “oops” emails that I keep in a folder in my inbox. I would like to share some with you. “Oops – Corrected Date/Time Inside: Best Practices for Content Marketing Webinars” is one. I received it from Chief Marketer, a content marketing company in Connecticut. “We forgot something…” from Magazines.com, a company that believe it or not, sells magazines. “Oops! There’s been a slight mistake” from Thrifty Car Rental. “Oops!” from IKEA. “Oops! 5-Star Cupcakes We Couldn’t Wait to Share” from Betty Crocker. There a lot more, most with some type of “oops” or “apologies” in the subject line.

Mistake? Or No Mistake?

I do not know what you think, but I think that IKEA, Thrifty Car Rental and Betty Crocker have pretty sophisticated marketing departments and consultants. Of course, the people who work there are just that, people, and we all know that humans make mistakes. What if I told you that not all of those “oops” emails were mistakes – would you be surprised?

According to MediaPost, email recipients click on these emails because they are either curious or genuinely interested in figuring out whether the sender’s mistake is going to have an effect on them.

I think it is pretty obvious that a “Best New Cupcake Recipes” email might not appeal to everyone but that an “Oops! 5-Star Cupcakes We Couldn’t Wait to Share” might garner a higher open rate. Either you opened it the first time and are curious what you might have missed the first time, or you saw it, ignored it and are now curious about the mistake Betty made.

I hope you do not think that I am encouraging you to send out digital correspondence with mistakes on purpose. I am not. I hope you do not think that I am advising you to send out these emails if you made a stupid mistake that everyone can clearly see was a mistake. Take the date for example. One of my pet peeves about email newsletter programs is that even though they love to have a date section, one which often stands alone, the section does not update automatically. It seems to me that should be an easy programming fix. Even Microsoft Word knows how to fill in the current date once you start typing. Anyway, my point is that sending out an email newsletter with a November date in the middle of March is clearly a mistake. Especially if everything else in the email is timely. If that happens, you do not waste an “oops.” You just move on. Address it if you want to in the next issue but do not waste people’s time sending them an email over a spelling error.

Reason for sending?

What does constitute a reason for sending an “oops” email? Something that has the potential to have a negative impact on the recipient:

  • Broken link – this is a big deal.
  • Day or date of an event mistake – definitely send one.
  • Venue mistake – of course.
  • Incorrect directions – absolutely.
  • Sent the email to the wrong list – HURRY!

So you made a legitimate, oops-worthy mistake. Do not fret. The silver lining is that your apology email will probably outperform your original email. Just do not be that little boy that cried “Oops!”

Reference:

McDonald L. MediaPost. 2011. Available at www.mediapost.com/publications/article/141444/fake-oops-emails-stop-it-already.html