General, Marketing with Mansfield, Orthotic Prosthetic Continuing Education

Who’s a Winner? You’re a Winner!

Who doesn’t love a winner? Everybody loves a winner! Everybody loves to win. Winning something – and talking about it – can be a marketing bonanza. Even just making it into the qualifying rounds or final stages of a competition can get you great buzz.

Step One. Determine Eligibility.

The first step is to find some awards you are eligible to win. The Small Business Association is always a good place to start. Also, check out awards offered by your national trade and professional organizations. Your local chamber of commerce is another association that routinely gives out awards. Don’t forget to just…google!

Do you have a resident on staff? There are several awards available for O&P residents, too.

Research these organizations and others like them, but then go beyond professional and trade associations and do a little research on your vendors– big and small. Do you use Dell computers? They have a small business award. Have a business plan? The Miami Herald has the Miami Herald Business

Step Two. Plan Your Challenge.

Doing any renovations or remodeling or upgrading of computer or fabrication systems? The Cleantech Open runs the world’s largest clean technology business competition and are looking for the best clean technology ideas from around the world, according to their website.

Step Three. Toot Your Horn. Loudly.

Alright, you’ve found some awards for which you, your staff and/or your company might be eligible. Submit the application and make sure you monitor your progress. A Google Alert would be a great way to keep tabs on the contest so you know when the winners are announced. Hopefully you win but even if you’re nominated as a finalist or receive some kind of ranking you can still toot your own horn.

Step Four. Write a Release.

Submit it to trade publications. You might not even have to write it yourself. In many cases, the award organizers will actually supply the winners with a press release template for the award.

Of course you are going to put it in your email newsletter. This gives you a chance to share the award and with the people who are most interested in you and your business: your subscribers. You don’t have to be nearly as politically correct as you have to be in your press release. Make sure you link your announcement back to the original announcement or news story in which you were featured.

If there’s an image or logo that goes along with the award, use it. Whatever it is, if it has a symbol that people will recognize, make sure you put it on your letterhead, your website, your front door, your window, your service vehicles … use it.

Step Five. Link. Link. Link.

This where all that social media marketing comes in hand: Draw traffic. You need to link to the website listing the winners. Link to your announcement. Make a photo gallery of you receiving the award, of the award itself. Tweet it. Put it on your LinkedIn page; your Facebook page. Use links and use photos. People want to click and they want to look. Make sure they can do both.

Step Six. Keep Me in the Loop.

Last but not least, make sure you tell me. I am a one-stop word-of-mouth-marketing guru. I’ll tell everyone. Email me. Elizabeth@cecpo.com

General, Orthotic Prosthetic Continuing Education, Orthotics and Prosthetics State Meetings

2019 KOPA Annual Meeting – Hyatt Regency, Lexington, Kentucky

After two very successful years at the Indiana Wesleyan University Conference Centers – 2018 Louisville and 2017 Lexington – the Kentucky O&P Association switched it up and headed over to the Hyatt Regency Lexington. The meeting was held June 13-14, 2019. A great time was had by all!

8.5 credits available. Exhibit Hall Kick Off Reception Thursday night. All day sessions on Friday.

NEW FOR 2019!
6:00pm-8:00pm Welcome Reception in the ​Exhibitor Hall with Exhibitors!

Friday, June 14, 2019 – 7.5 credits

7:30am-8:00am Registration and Continental Breakfast
8:00am Welcome, Andrew Domb, CPO/L, KOPA President
8:00am-9:30am General Sessions – Medicare Success Through Education, Ashley DeCoteau, CGS, Jurisdiction B
9:30am-10:00am ​ Functional Solutions for Partial Hand Amputations, Hannah Smith, Naked Prosthetics

10:00am-10:30am AM Coffee Break with Exhibitors

10:30am-12:00pm General Sessions – Creating Meaningful Lower Limb Prosthetic Outcomes: Preliminary Findings of a 12-Month Pilot, Brian Gustin, CP, Forensic Prosthetic & Orthotic Consulting Services
10:30am-12:00pm Tech Talk – Fabrication Troubleshooting, Daniel Hickey, Bulldog Tools
10:30am-12:00pm Practice Management – Preparing Your Practice for Sale, Don Hardin

12:00pm-1:00pm Lunch with Exhibitors
Breakouts Sessions
1:00pm-2:30pm CAD/CAM Technology for Lower Limb Orthotics, Ray Speelman, CP, COF, WillowWood
1:00pm-2:30pm Lower Limb Prosthetics – Bionic Technology by Ossur!, Wayne Fichtel, CP, Ossur

2:30pm-3:00pm PM Snack Break with Exhibitors
Exhibitor Tear Down at 3:00pm

Breakout Sessions
3:00pm-5:00pm All Carbon AFOs are NOT Created Equal andThe Next Generation of Carbon AFOs, Noel Chladek, CO
3:00pm-5:00pm (continued) Lower Limb Prosthetics – Bionic Technology by Ossur!, Wayne Fichtel, CP


KOPA 2019 Meeting Newsletters

REMINDER – NO Fall KOPA Meeting. Get your credits this week.

All Carbon AFOs are NOT Created Equal…The NEXT Gen is HERE!

Denied! Common Documentation Errors You NEED to Know.

Preparing Your O&P Practice for Sale – next Friday in Lexington.

Will we see you in Lexington?

Exhibits only? Admin? New Registration Options at KOPA this year. Check it out!

June 14th- Medicare will be in Lexington, will you?

REMINDER – Hyatt Lexington Room Block Closes tonight at midnight! Book your room today.

General, Orthotic Prosthetic Continuing Education, Orthotics and Prosthetics State Meetings

2019 NYSAAOP – Citizens Preparedness at the Rivers Casino & Spa

The New York State Chapter of the American Academy of Orthotists & Prosthetists ( www.nysaaop.org) held their Annual Meeting and Scientific Sessions, May 15-17, 2019 at the Rivers Casino and Spa in Schenectady, NY.

25.5 continuing education credits were available as compared to 18.5 for 2018 and attendance was up 12%. As always, the very popular Exhibitor Theatre was held right after lunch on Thursday’s General Sessions.

One of the highlights of the meeting was the Citizens Preparedness presentation by Tech Sergeant, Matt Kassel, Army National Guard, NY Citizens Preparedness Corps and Staff Sergeant, Fernando Aguilar, Army National Guard, NY Citizens Preparedness Corp. This is a one of a kind presentation done by the New York State Army National Guard (we know because we researched whether we could have similar presentations done at other state O&P meetings.)

The meeting began at 8:00am on Wednesday, May 15th and concluded at 1:00pm on Friday, May 17th. Pedorthics, prosthetics, orthotics, practice management, billing, reimbursement and more!

Content Comments

  • Great job!
  • Excellent!
  • Thorough Presentation
  • Very informative. Looking to move our practice in this direction.
  • Very informative presentation
  • Great job – kept my interest!
  • 2nd lecture attended of presenter in the past 2 years. Provided consistent, relevant, and new information.  Kept my attention.
  • Knowledgeable, timely presentation on one of the most important topics in O&P today.
  • Bring him back!
  • He was a great speaker, very clear and knowledgeable.
  • Eye opening for Parkinson’s patients.
  • Nice presentation. Well done.
  • Interesting predictions of our future.
  • Well done! Valuable information and helpful to see success in a clinical setting.
  • Very knowledgeable / creative. Great examples.  Effective videos.
  • Really enjoyed the innovative fitting approaches and technology.
  • Before it even started I knew it would be the best part of the whole 3 days!
  • Excellent material and presentation.
  • For somebody in wound care this is perfect

The NYSAAOP will reconvene on Wednesday, May 11, 2020-Friday, May 13, 2020 at the Rivers Casino Resort and Spa. For more information, check out the chapter page at www.nysaaop.org

Exhibitor Comments

  • Excellent job! 1st night cocktail reception the best.  May not need 2nd night reception – not much traffic.
  • Very well organized, structured and laid out for both clinicians and suppliers. Enjoyed the professional shared meeting.  One of the best this year.
  • We appreciate all that you do to make these conferences work. It’s not an easy job but thank you for making it seem so.
  • Divide passbook into an “O” and “P” section – one for each product area focus.
  • Nice job CEC!
General, Marketing with Mansfield

Pro Tip: Use Treats as Strategic Marketing

IMG_4131(1)We have a lovely neighbor named Agnes. Agnes is an expert on…cat treats. In our little community, she is the go-to pet sitter. She has a couple of her own cats and is a big proponent of catching feral cats and having them spayed or neutered.

Whenever she spent time with the late “Slinky” (Tom’s cat), she always came armed with cat treats. Slinky was the epitome of a scaredy cat. He refused to come out from underneath the bed for anyone other than Tom. Not me, not the kids, absolutely nobody – except Tom.

As a cat lover extraordinaire, Agnes made it her mission to coax Slinky out from under the bed and establish a relationship with him. Treats were the number one weapon in her “we are going to be friends no matter what” arsenal. These were especially compelling since I can honestly say that “treat time” was not a regular part of Slinky’s day.

When used strategically, treats can be an effective marketing tool. I think most people associate treats with some type of food or beverage, which is perfectly reasonable. But, treats can also come in the form of… time off, gift cards, events or other non-food experiences. The key to treats is to use them wisely. Do not overuse. Overuse = nothing special. Once a treat moves from unexpected surprise to expectation you have lost the “specialness” of the gesture.

A lot of my readers work in patient care facilities. Any place that relies on human beings to provide care or services to other human beings is subject to waits and delays. That is not a criticism, just a fact of life. While discussing marketing tactics with a business owner – we’ll call him “Chad” – recently, he brought up an excellent example of how he uses “treat” marketing when the waiting room backs up and starts becoming crowded.

He said that now that so many people travel with their own coffee, he does not provide a coffee station in the waiting room anymore. Instead, when he knows they are running behind and people are getting antsy, he walks out into the waiting room and asks his office manager if she would mind going next door and getting some coffee and donuts. She takes the individual coffee orders and brings back treats for the office.

IMG_4130

What I loved most about that story is he, as a skilled marketer, realized and appreciated the value of taking a regular old perk (the waiting room coffee station) and turning it into a treat by offering it strategically.

If “Chad” had coffee and donuts out every day, even if they were Krispy Kreme and Starbucks, nobody would feel “treated” if he got behind. The coffee and donut run is, hopefully, a gesture that is appreciated and is not an expectation. Are you strategically using treats? Let me know!

General

Process Manager Wanted

now hiring

We are looking for an organized, process oriented, grammar enthusiast.  An independent thinker who takes pride in their work will excel in this position.  We need someone who dots every ‘I’, crosses every ‘t’, and notices when other people do not.  Strong customer service skills are a must.  Successful managers and sales people will get a close look.

Our new position is ideal for anyone with a vested interest in a non-traditional office.  You will be able to work wherever you can pick up the internet.  Your desk can be at home, on a sailboat, or in Tahiti – just so long as your work gets done.

simple_desk

We have an immediate need for someone to help us streamline our business processes.  This position has two aspects: a salary component and a commission component.

This position is a chance for you to be part of something, much more than a cog in a machine.  It’s also a chance to make some money.  Your income will grow as we do.  You can be a 1099 or W2 employee, whatever makes the most sense.

Interested?  Please attach your resume to an email and send it to resume@cecpo.com.  Include your salary requirements and dream desk location in the body and “Process Manager” in the subject line.

General, Orthotic Prosthetic Continuing Education, Orthotics and Prosthetics State Meetings

2019 TAOP Meeting -A New Beginning

TAOP 2019 - Exhibit Hall

The Texas Association of Orthotists & Prosthetists held their annual meeting at the Hilton San Antonio Hill Country, April 10th through the 13th, 2019.  There were about 100 attendees and over forty exhibitors.  The majority of practitioners were CP’s, CO’s, and CPO’s, and came from as far away as Florida.

The big story to come out of the meeting was the 50-1 vote to combine the TAOP and the TCAAOP.  Letter from the Presidents of both boards.  The new organization will be called the Texas Society of Orthotic and Prosthetic Professionals (TSOPP).  The Texas Chapter of the American Academy of Orthotists will vote in August to finalize the merger.

“The merger has a lot of forward momentum and will be great for orthotic and prosthetic practitioners in Texas, ” said Elizabeth Mansfield, TAOP Administrative Secretary.  “I can’t wait, I’m so excited.”

The content at this year’s conference was as well received as the results of the business meeting.  “We really had outstanding presentations this year, ” said Chad Wallace, TAOP President, “Alicia White, PT was our keynote speaker and she really did an outstanding job.”

Some quotes from the course evaluations:

  • “Very good presentation. Speaker was very knowledgeable regarding the topic presented.  Need more presentations like this.”
  • “Good informative presentation. More presentations of this quality the better.”
  • “This type of presentation is more appropriate than a manufacturer’s “sales” presentation.”
  • “Great introduction – would like to see a follow-up presentation in 2-3 years!!”
  • “Great stuff!!  More like this!”

The top presenters were:

  • Angie Cooper – Medicare Updates:  99.28% Evaluation Score
  • Dennis Janisse, CPed – Common Foot Problems – 98.55% Evaluation Score
  • Alicia White, PT – Improving Professional Relationships – 98.43% Evaluation Score

The exhibitors had a lot of good things to say about the event:

  • “Great show. This meeting is better than quite a few others I attend.”
  • “Nice job on the event, looking forward to the next one!”
  • “Perfect as usual.”
  • “Excellent food! Love the passbook.”

The food at the Hilton San Antonio Hill Country was outstanding and deserves mention.  Check out the deserts…

TAOP 2019 - Dessert Table

In all likelihood this was the final TAOP meeting.  But next year will be the first TSOPP meeting.  One chapter ends and another begins.  The combined knowledge, resources, and personalities of both the TAOP and the TCAAOP should make for a memorable conference.  See you next year, we are looking forward to it.

General

Over 30,000 CEUs

30000

Instructors for Clinical Education Concepts reached a huge milestone this month.  We have now provided over 30,000 hours of continuing education to about 14,000 individual therapists.

Orthotists and prosthetists are teaching Clinical Education Concept’s course material in over 30 different states.  And even though we are making significant strides in bridging the gap between O&P and the therapy community there is still so much work that needs to be done.

Physical therapists are lucky if they receive 3 credit hours of prosthetic training throughout their entire collegiate careers.  The therapy community is eager to learn about treating people with limb and functional loss.  Dermatological problems, gait issues, mobility, documentation…there is so much information to share.

Collaboration is important for people with limb loss to reach their full potential.  Providing in-services is a great way to share knowledge and position yourself as the subject-matter expert in your community.